Privacy policy

Last Updated: 13 August 2024

Our Commitment to Privacy

No Losses ("we," "us," or "our") respects the privacy of our customers ("you" or "your").

This Privacy Policy describes the types of personal information we collect, how we use it, and the choices you have about your information.

Information We Collect

We collect several types of information when you interact with our website and services:

  • Information you provide: This includes information you enter when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, shipping address, billing address, phone number, and payment information.
  • Information collected automatically: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, the referring website, and the pages you visit.
  • Information from cookies and other tracking technologies: We use cookies and other tracking technologies to collect information about your activity on our website. This information may include your browsing history, search history, and interactions with our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and fulfil your requests.
  • To provide customer service and support.
  • To personalise your experience on our website.
  • To send you marketing and promotional communications (with your consent).
  • To improve our website and services.
  • To comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate our business and website. These service providers are contractually obligated to keep your information confidential and secure. We will not share your information with any other third party without your consent, except as required by law.

Your Choices

You have choices regarding your information:

  • Accessing and Updating Your Information: You can access and update your account information at any time by logging in to your account.
  • Email Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us.
  • Cookies and Tracking Technologies: You can manage your cookie preferences through your web browser settings.

SMS Marketing

We may send you marketing text messages (SMS) with your consent. You can opt-in to receive SMS messages by providing your mobile number and agreeing to receive SMS messages.

The No Losses mobile message service (the "Service") is operated by No Losses (“No Losses”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to No Losses’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of No Losses through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with No Losses. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to No Losses or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other No Losses mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to No Losses or email harrison@nolosses.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Social Media Tracking and Third-Party Cookies:

We may use social media pixels or other tracking technologies provided by social media platforms on our website. This allows social media platforms to collect information about your visit to our website and use it to serve you targeted advertising on their platforms. This information may also be used for website analytics and improvement purposes.

Your Choices:

You can opt-out of social media tracking by adjusting your privacy settings on the respective social media platforms you use. You can also manage your cookie preferences through your web browser settings.

Please Note:

We do not control the data collection practices of social media platforms. We encourage you to review the privacy policies of any social media platforms you use to learn more about their data collection practices and how you can control your information settings.

Additional Information:

We may also work with third-party advertising companies to deliver targeted advertising on our website and other websites. These companies may use cookies and other tracking technologies to collect information about your browsing activity across different websites. This information is used to provide you with interest-based advertising.

Data Security

We take steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.